In order to provide you with care, the dentist, hygienists and assistants need to know of any health conditions as well as current medications. This way we can be certain that any treatments we recommend are truly in your best interest, and your health will not be put at risk. Please arrive 15 minutes early to complete a dental and health history. You may also choose to complete the form at home online before your visit.
It is often helpful to have access to your most recent X-rays and dental history. We are happy to contact your former dentist on your behalf to request those. In some cases, a written release is required and can be provided by Urban Smiles.
As a courtesy, we accept assignment of payment from your insurer, with very few exceptions. We do our best to estimate limits set by your insurer and we are happy to send pre-authorizations at your request. In the event that your insurance company does not pay what we expected, it is your responsibility to pay the balance. We do request that you keep a credit card number on file with us but we will always call for permission before charging your card.
Your First Visit
Thank you for choosing Urban Smiles Colwood for all your dental needs. Your care and comfort is our top priority. In preparation for your first visit please read this page as many of your questions will be answered here. At Urban Smiles Victoria you can expect to receive patient centred care, personalized for you by every member of our team. We strive to make your first visit with us a pleasant one!!
Before your first appointment please ensure that we have the following items listed below. This will ensure efficiency in getting started with your appointment on time.
During your first visit you will receive a comprehensive evaluation by your hygienist and dentist. Essentially you can expect an exam from the neck up. Your dental practitioner will talk to you about your dental and medical history and note any questions or concerns you may have.
Many health conditions are indicated in the mouth and can affect oral health, so your medical information is extremely important in diagnosing issues with your teeth, gums and mouth.
During your initial visit we will:
Diagnosis and Treatment Plan
After completing the dental examination and cleaning, our doctor will talk to you about the findings, discuss a regular dental exam schedule, and develop a dental treatment plan (if needed) and answer any questions or concerns you may have. If the treatment plan is extensive a second consultation with the dentist may be required
If treatments require a specialist, we will set up the referral for you.