Rachel was born and raised in Victoria and was thrilled to return to her hometown in 1995 – after completing her dental degree at the University of British Columbia – to start her practice and raise her family.

A life-long learner, Rachel embarked on a journey of further training and hands-on learning in 2007. She attended and completed all seven core levels of neuromuscular dentistry at the prestigious LVI Global in Las Vegas, Nevada where she is currently a fellow. Rachel believes in integrating comprehensive diagnosis and contemporary techniques with the latest technologies. With this philosophy, her goal is to improve the lives of her patients and to bring beautiful smiles to all who visit her office.

While raising three young boys with her husband Brock, Rachel built her business to four practices over 15 years. As many of us do, she has realized that quality is far better than quantity so she has worked over the past year to streamline and simplify her life both personally and professionally. Urban Smiles Victoria and Urban Smiles Colwood is the culmination of that effort: quality dentistry in a caring environment, delivered by a team whose mission it is to make your dental visit a thoroughly enjoyable experience.

Over the years, Rachel has performed countless hours of volunteer work through Dentistry for the Heart and, along with her team, has delivered hundreds of thousands of dollars in dental care to those in need in her own community. She has also enjoyed volunteering with the Rotary Club, delivering dental services and supplies to the indigenous people of Guatemala. In the next few years, she hopes to recruit her sons and husband to join her on a dental mission to South East Asia.

Dr. Geoff Cutler is an East Coaster who grew up in Toronto, and completed his bachelor’s and master’s degrees at Queen’s University in Kingston, ON. He obtained his Doctor of Dental Surgery Degree with Honours from the University of Toronto in 2017 and since then, has continued to expand his knowledge base and skill set with continuing education courses in digital dentistry, Invisalign therapy, sedation for anxious patients, and aesthetics.

Dr. Cutler takes a conservative, comprehensive approach to patient care, prioritizing patient education and comfort. He loves helping patients be the best versions of themselves; healthy, happy, and smiling with confidence.

Beyond the office, Dr. Cutler enjoys spending his time at the gym and exploring the island with his lovable Frenchie, Oakley. He’d be more than happy to show you photos.

Sarah moved to Victoria from Cranbrook, BC in 2011 and couldn’t be happier on the island! She recently graduated from the Dental Hygiene program at Camosun College and is currently pursuing further education to obtain her baccalaureate degree at UBC. Sarah is excited to build new relationships with patients at Urban Smiles. In her spare time, Sarah loves to travel and spend time with friends and family. She enjoys being outdoors as much as possible, doing things like hiking, biking, and running.

Pamela is originally from Toronto and has been calling Victoria home since 2010.

Pamela has over 12 years of experience in all aspects of dentistry, with a strong dental hygiene and periodontal background but is very happy to return home to family practice.

Pamela can answer all of your questions regarding treatment and your insurance and always has a smile on her face. Her bubbly personality and lighthearted nature will put you at ease and help you on your dental journey, whether that journey is routine care or getting you back on track she is here to help.  With extensive experience and passion for working with dental anxious patients, Pamela has a real passion for doing anything she can to help you enjoy your experience when coming to the office and feels that knowledge and information is power.  

When Pamela is not a work you can find her out enjoying island life on a beach somewhere, travelling or camping with her partner and two rescue dogs Foxy and Rico.

Sarah is a member of our amazing Dental Assistant team, plus she is also one of our TikTok directors and videographers (@urbansmiles). Born and raised in the Cowichan Valley, she stayed local for her CDA program, attending Vancouver Island University in Nanaimo. Her favourite part of working at Urban Smiles is all the interactions she gets to have on a daily basis with new and fascinating people.

Outside the office Sarah’s favourite activity is to travel. She’s been bitten hard by the travel bug, and has visited Mexico, Puerto Rico, California, Florida, Las Vegas, and Sint Maarten/Saint Martin, to name a few. She even spent 2 weeks volunteering in Vicente Guerrero, Mexico, building a school in a small community. Future travel plans include visiting Italy and other Mediterranean countries. She loves to share her travel experiences and stories and is always looking for recommended places to visit.

Certified Dental Assistant

One fateful day in 2017 Tracy arrived on the Island to start a new adventure… never looking back and certainly not missing those prairie winters she endured for years and years!!

After Covid displaced her from a lifetime in the optometry field, accomplishing many different roles, she is now excited to take on a new adventure – Dental. She may not have all the answers to your questions at her fingertips but will work diligently to find solutions. Tracy enjoys the warm and relaxed nature of Urban Smiles Colwood and hopes she can make each patient walking through the door feel that way too.

Tracy’s passion is lifelong learning and is certainly up for new challenges! It could be cooking a gourmet meal, exploring the Island, a mountain hike with her camera, a new puppy or a new creative hobby.  She’s excited for this chapter.

Hygienist

Maddy is Dr Staples 5 year old Australian Labradoodle. She is hypoallergenic and non-shedding. She is an empathy dog in training and will stand or sit beside anxious patients during local analgesic injections. She loves the attention and will help distract and soothe your injection fears away. She can be seen when you come in for your Hygiene Recalls to greet you and make sure you are comfortable. Feel free to ask for her anytime. She is happy to oblige. Most other times you will find her curled up on her bed with her favorite orange ball.